Returns & Exchanges

At TIEM, we want to ensure you are fully satisfied with your performance footwear. If your gear isn't the perfect fit, we offer easy returns and exchanges within 30 days of purchase for items in original condition.

1

Initiate Your Request

Visit our online returns portal and enter your order number and zip code to select the items you wish to return or exchange.

2

Print Your Label

After submitting your request, download and print the prepaid shipping label provided via email and securely pack your TIEM products.

3

Ship Your Gear

Drop off your package at any authorized carrier location; please ensure all original tags and packaging are included to avoid processing delays.

4

Receive Refund or Exchange

Once our warehouse inspects your return, we will process your refund to the original payment method or ship out your new size within 5-7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing